Preorders & Specials Orders
All Su-Shi styles are hand-made in a wide range of colours, materials and versions. Some of them are in high demand, so are not always in stock, or sell out sooner than expected.
So that you don’t miss out on the style or colour that you want, Su-Shi offers a pre-order / reservation and special order services.
When an item is sold out you can reserve it with pre-order or we make it specially for you, and as soon as it is ready it will be sent out to you immediately.
If a product is marked as pre-order, you can add it to your basket just like a product in stock, and make the payment.Payment must be made upon completion of the order, as quantities are limited and you are effectively reserving the product and making a purchase.
Pre-orders always have an estimated date of shipping that can vary from 8-12 weeks. Please understand that as these products are hand-made on request, times may vary according to the materials and workload of our workshops.
Pre-orders are always a final purchase as they are made by request.
If your order takes longer than twelve weeks from the initial estimated shipping date, then we will compensate you with a discount on the final price.
If you see a product you like that is sold out but not marked as pre-order or you would like a special colour that doesn’t appear in the range, or perhaps a variation in material, then send us an email to firstname.lastname@example.org. We will check with our workshop to see whether your order will be possible and get back to you.
If in the end we can complete your order, then it will be put onto pre-order especially for you. In most cases this type of special order takes around 4-8 weeks. Please note that as they are made up specifically to order they cannot be changed later on for another article, they are always a final purchase.